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Shipping & Returns

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Shipping & Return Polices

We at gemsnewdirections.com have compiled this Shipping & Returns Polices page to help make your shopping experience with us as easy and convenient as possible. If you have any question please email us at new_directions or feel free to phone us at (805) 277-7823. We reply to all correspondences as soon as possible. If you don't hear from us within two days please try resending your email or calling us with your question.

Addition Contact information

New Directions

P.O. Box 7584

Thousand Oaks, CA 91359

Orders & Help use our

Toll Free Number:

 (866) 219-7727

Shipping

All packages will be insured and shipped by 1st class mail U.S. Post office.

Note: We only ship to U.S. and Canada address.

Cost:

  • United States - We have a fixed shipping and handling (1st Class mail insured) fee of $5.00. 

  • Canada - We have a fixed shipping and handling (Airmail Letter Post, Registered Mail, and Customs Declaration form) fee of $12.50. If you wish insurance please contact us for additional cost.

1st order: Shipping is FREE For a order shipped within the United State  or CREDIT of $5.00 For a order shipped within Canada.

 Use FS-1 code at check out for free shipping or credit

Returns

We pride ourselves in offering quality items and describe them as fully as possible. All items have a

100% SATISFACTION GUARANTEE

 YOU MUST BE PLEASED..

Our Guarantee:  Everything you buy from us is backed by our 100% satisfaction guarantee.  If you are not satisfied with your purchase simply return it in original conditions within 30 days by Insured U.S. Class Mail.  We will refund our purchase price less shipping cost...

Shipping Damage

In all instances of damage the carrier and New Directions must be notified immediately. Failure to do so may nullify the claim.