Conditions & General Information

We at gemsnewdirections.com have compiled this Conditions & General Information page to help make your shopping experience with us as easy and convenient as possible. If you have any question please email us at gemsnewd@gemsnewdirections.com or feel free to phone us at (805) 277-7823. We reply to all correspondences as soon as possible. If you don't hear from us within two days please try resending your email or calling us with your question.

Ordering Information

We accept Visa, Master Card, credit cards, PayPal, certified checks or money order. There is No Minimum order at gemsnewdirections.com but remember that a Flat $5.00 (for U.S. Shipments) shipping and handling fee will apply.

Order Processing : gemsnewdirections.com has two methods of processing orders, 1) Online 2) Phone or email. Quantities are limited and our shopping cart software controls inventory at gemsnewdirections.com and New Directions it self.

1) Online : All orders are processed on a Secure Commerce Server, which encrypts any information that you enter and ensures for Credit Card Security and Privacy for our customers. Your order id then processed via our shopping cart system. You will receive conformation of your order by email. This is the fastest and most secure way to process your order and insures fulfillment of your order promptly.

Orders for items are processed on a first serve basis. We suggest that the order form be used, as it is the fastest. If you use another means of sending us your order, someone else may purchase your item before we receive your order!

Important: When you have filled out the form to your satisfaction, click on the "Confirm" button at the very bottom of the form to send your order.

2) Phone or Mail : Complete your selection of items and proceed to the check out stand, using your browser print a copy of your order and either phone or mail your request to New Directions at :

New Directions
P.O. Box 85269
Fountain Hills, AZ 85269
Orders use our Phone Number :
Toll Free Number: (805) 277-7823

When we receive your request we will check your items for availability and then hold them for 10 days pending receipt of your bank check or money order. If after 10 days we have not received payment your pending order will be cancelled. Since our inventory is controlled by item purchased using our shopping cart system, we cannot guarantee that the item is not sold during the time it takes to receive and process your Fax/Mail order. We will make every effort to process your pending hold order in a timely manner. Be sure to send a copy of the sales order with the check or money order from a bank. Shipment will be made to you by the end of the 2nd business day after payment is received.

Payments

1) All payments are to be made in US dollars.

2) Visa and Master Card are processed by direct credit card processing on the internet site.

3) You can process your order also by using our PayPal Select at Check out.

4) Checks and Money orders will be processed when the funds are cleared by are bank.

Photos

All photos were taken with a digital camera or are photo-scanned image. We make every effort to supply an image that is as close to the actual gem stone as possible, but no photo can match a gemstone in reality.

Note : Please keep us updated on your current e-mail address so that we can update you on your current Auction Bucks status each month (We will only notify you if there is money in your account).

Returns

We pride ourselves in offering quality items and describe them as fully as possible. All stones have a 100% Satisfaction guarantee. If not satisfied with any stone for any reason return it within 30 days for immediate refund.

Any request for a refund must be made within 30days from receipt of parcel. Email us at gemsnewdirections.com with your requests. You may also contact us by phone at (805) 277-7823

All parcels must be returned in the original box and packing material to ensure safe shipment. All parcels must be insured for the value of the contents. Your refund will be mailed or your credit card will be credited within 7 days (based on method of purchase).

Shipping

United States - 1st Class mail insured

Canada - Airmail Letter Post, Registered Mail, and Customs Declaration form, and we offer insurance at additional cost

All packages will be sent per your instructions. Costs will be indicated on the check out screen.

Shipping Damage

In all instances of damage the carrier and gemsnewdirectins.com must be notified immediately. Failure to do so may nullify the claim.

Confidential Information

The information you provide on this site is for our use only, and is kept confidential. Such information is provided only to dealers that are involved in processing your order for shipment.